Returns and refunds

We do not accept returns for change of mind: everything we sell is printed to your design and order, so it cannot be resold. If work arrives faulty or does not match the proof you approved, tell us within 14 days of delivery and we remake it at our cost; if it arrives damaged in transit, tell us within 48 hours.

Change of mind	Not accepted. Custom-printed work cannot be returned or exchanged once you have approved the proof.
Faulty, or not as proofed	Remade free: wrong colour, stock, size, quantity or finish against your approved proof, or a production defect. Tell us within 14 days of delivery.
Damaged in transit	Remade and resent free. Tell us within 48 hours and photograph the carton before unpacking further.
How to ask	Email hello@hshprints.com.au or call (02) 5302 3372 with your order reference and photos of the problem.
Return postage	Free. If we need the item back to see what went wrong, we arrange and pay for the return.
Refunds	Where a refund is due, it is paid to the way you paid: back to your card, or by bank transfer for an invoice paid that way.
Major failures	Under Australian Consumer Law you can choose a refund or a replacement for a major failure.

Change of mind

Not accepted. Custom-printed work cannot be returned or exchanged once you have approved the proof.

Faulty, or not as proofed

Remade free: wrong colour, stock, size, quantity or finish against your approved proof, or a production defect. Tell us within 14 days of delivery.

Damaged in transit

Remade and resent free. Tell us within 48 hours and photograph the carton before unpacking further.

How to ask

Email hello@hshprints.com.au or call (02) 5302 3372 with your order reference and photos of the problem.

Return postage

Free. If we need the item back to see what went wrong, we arrange and pay for the return.

Refunds

Where a refund is due, it is paid to the way you paid: back to your card, or by bank transfer for an invoice paid that way.

Major failures

Under Australian Consumer Law you can choose a refund or a replacement for a major failure.

Why change-of-mind returns are not accepted

Every order is printed for you: your artwork, your wording, your size. Nothing is made until you have approved a proof, so what arrives is what you signed off. Australian Consumer Law does not require a refund for change of mind, and printed work cannot go back into stock.

When something is wrong

If the delivered work does not match the proof you approved, or arrives faulty or damaged, it is on us: we remake it and you do not pay twice. We may ask for photographs, or for a sample back, so we can tell the press what went wrong. The full detail of what is covered, and what is not, is on reprints and remakes.

Want more of the same job, or a corrected version you changed after approval? That is a new order: find the product among everything we print, or ask for a quote.

Your rights are not affected

This policy sits on top of Australian Consumer Law and does not replace it. Our goods and services come with guarantees that cannot be excluded, including that they are of acceptable quality and fit for purpose. See our terms of sale.