Questions about ordering print online

No. No account to open, no minimum spend and nothing to sign. Price it, send the artwork, approve the proof, pay the invoice. If you order often enough that a login would help, one exists at your account, but it is a convenience rather than a gate.

By bank transfer to the details on your tax invoice, quoting the order reference, or by card through the “Pay this invoice” link on it. The card link opens Stripe’s secure payment page for the exact amount; if you would rather pay up front, "Pay now by card" at checkout opens the same Stripe page, and either way we never see or hold card details. There is no card surcharge — the invoice total is what you pay either way. The invoice comes after you have approved your proof, so you pay for something you have already seen and signed off — which is the whole point of the order, not a limitation of it. Accounts on terms are available to established trade customers by arrangement.

After you approve the proof, and not before. Placing an order takes no money. If you change your mind before approval you owe nothing, less any design work you asked us to do first. The six steps spells out where each one sits.

Yes. Every price on every product page includes GST, and the cart shows the GST it contains as its own line. Delivery is included too, on everything you can order online: the number you see is the number you pay, with no freight line added at the cart. Quoted work comes with delivery in the quote. Your complete delivered price is confirmed before you pay.

Not a spend minimum, but each product has a smallest run it can be made in — 250 business cards, 250 flyers, five corflute signs from $128, delivered. The quantity ladder on each product page shows what the next bracket costs before you commit, and the jump is usually smaller than people expect.

Yes, and for some things you must: shopfront signage, vehicle signage and promotional products depend on a site measure or a supplier’s stock, so the desk prices those by hand. Use the order request and the confirmed number comes back by email in writing.

We design it — our in-house team does artwork for print all day, priced per job rather than per hour and quoted before we start. If you have something already — a Canva file, an AI image, a logo off your website — checking and setting it up for print is free with every order. From a blank page, the design is quoted with the print, before anything starts.

A print-ready PDF is ideal. If you are not sure yours is right, the free prepress tools check bleed, resolution and safe area in your browser before you order — nothing is uploaded to us or to anyone else. Finding out the file is wrong now is considerably cheaper than finding out on the proof.

Always — nothing goes to press until you approve a proof, on every job without exception. We send a link that opens on your phone with no login and no app: zoom in, drop a pin on the problem, draw on it, type what needs changing. Nothing goes to press until you approve. Most online print either shows you nothing or emails a flat PDF you cannot mark up, and that is where most print disappointment comes from.

Australia-wide, at the same price in every state: everything you can order online is priced with delivery included. It is made in New South Wales, Queensland and Victoria and couriered from there, so metro and major regional addresses in those states are the quickest, and elsewhere you should allow 1 to 2 working days longer outside NSW, QLD and VIC — the extra is time, never money. The one exception is signage we fit ourselves, which is New South Wales and Queensland. The delivery terms have the detail.

Two to three working days on most print, two to four on signage and banners — from payment, delivered, not from when it leaves the press. Each product page states its own turnaround: 2-4 working days on business cards, 2-4 working days on corflute. A few take longer: presentation folders (5-7 working days), coasters (6-7) and printed t-shirts (4-5). If anything threatens the date we tell you before it does, not after. Need it sooner? Ask — a tighter date is quoted per job.

Everything you can buy online is priced delivered — business cards, plain business cards, christmas cards, greeting cards, flyers, brochures, presentation folders, posters, stickers and decals, qr code stickers, label rolls, corflute and site signs, a-frame signs, premium a-frame signs, pull-up banners, flags, table throws, vinyl banners, coasters, swing tags, printed t-shirts, real estate stickers, premium business cards and appointment cards: the figure on the page includes the courier, and the cart adds no freight line at all. Quoted jobs — shopfront and vehicle signage, custom-size banners and anything else priced by hand — carry their delivery in the quote. Your complete delivered price is confirmed before you pay.

Not always, and the cart tells you before you pay. A box of business cards and a stack of corflute are two different consignments on two different trucks, because they are made at the presses that do each one best. Where your basket spans more than one, the cart says how many deliveries are coming and you get a courier reference for each as it ships. Buying one kind of thing is one delivery.

Yes — give us the address and the date it needs to land by and we address the delivery accordingly, including straight to a venue or a construction site. We cannot deliver to a PO box, because couriers will not carry printed cartons to one.

Yes. Your proof page carries a private tracker link at the foot of it, so from the moment your proof arrives you can see where the job is, live, with the due date on it: received, artwork, your approval, payment, printing, dispatched, delivered. No login, it is safe to forward, and it is the same link for the life of the order — so keep the proof email, because that is how you get back to it.

That is ours. We reprint it — you do not pay twice and you do not argue about it. If it does match the proof you approved but the proof itself had a typo in it, that is not ours, which is the honest reason the proof step is worth two minutes rather than a reflexive click. The reprint policy in full.

Before you approve the proof, yes, and you owe nothing beyond any design work already done. After it has printed, no: custom-printed goods carry no change-of-mind right under Australian Consumer Law, which is standard across the industry. Your consumer guarantees for goods that are faulty or not as described are unaffected, and the approval trail is what settles which of those applies.

The same desk that took the order. Ring (02) 5302 3372 or reply to any email in the thread — there is no call centre and no ticket queue to be passed along, which is one of the few genuine advantages of being small.