No login, no app
It is a link. It opens on a phone, in the car, at the site. There is no account to create and no password for a new starter to lose.
From the first email to the door
You are never in the dark about a job here.
Most print shops still run this over WhatsApp, if at all: you send the job, then you ring to ask where it is. Here every order leaves a trail you can see — an acknowledgment, a written price, a proof, and, at the foot of that same proof, a private tracking link that shows where the job is until it lands. Nobody has to chase anybody. Send a job and the first of those arrives in minutes.
What you receive, and when
Every one of these is automatic or already the rule
- Within minutes
- An acknowledgment that we have your request, echoing what you asked for, with the promise of a confirmed price within four business hours. It comes from hello@hshprints.com.au — add it to your contacts so nothing that follows lands in spam.
- Within 4 business hours
- A confirmed price in writing, GST and delivery included. Not a verbal figure and not a text message that arrives days later.
- Before anything prints
- A proof link that opens on your phone with no login. Zoom in, pin a comment where something is wrong, approve when it is right. Nothing goes to press until you do.
- On the proof, and from then on
- Your private tracking link, at the foot of the same proof page. It shows seven stages — received, artwork, your approval, payment, printing, dispatched, delivered — with the due date on it, and it reads the live job, so it cannot fall behind the way a status email does. Keep the proof email: that link is how you get back to it.
- When it ships
- The tracker moves to dispatched and carries the courier reference, so the last leg is visible too. An order with more than one kind of item ships in more than one consignment — a box of cards and a stack of board do not travel together — and each one gets its own reference as it goes.
- After it lands
- We check every part of it arrived as it should. If it does not match the proof you approved, that is ours and we remake it — the reprint terms say so in writing.
What the tracking link is
Like a courier’s, for the whole job
Safe to forward
It shows the state of the order and nothing else — no prices, no invoice, no internal notes. So you can send it to a client, a manager or whoever is asking, instead of becoming the middleman on a production question.
It expires
A week after delivery the link stops answering, so one left in an old email or forwarded on is never a permanent window into your orders.
The tracker runs on Proof System, software we built rather than licensed — the same system that sends your proof. It reads the same job our desk works from, which is why it is always current and why there is no second thing for anyone to keep up to date.
Print shop yourself, and want your own customers to have this? That is where it is sold.
This is what it looks like
The real screens, on a made-up job
Every printer says they keep you informed. Here is ours, so you can judge it before you order rather than after. These are the actual screens, photographed from the software itself — the job on them is invented, because we are not going to show you somebody else’s order. Want to hold the proof itself? Try a sample proof.
No prices, no invoice, no internal notes and never the name of the press — that is the whole of what the page can show, by design, which is why it is safe to forward to a client or a site manager.
And the proof email it arrives with
Sent from the same system, not typed by hand
Every order email comes out of the same system that runs the tracker, from one set of templates — so the desk’s mail and the site’s mail cannot drift into two different-looking businesses.
The progress bar in the email counts five commercial steps — order placed, proof approved, invoiced, paid, dispatched. The tracker counts seven production stages. They are not the same list and neither is wrong: the email tells you where the order is up to, and the tracker tells you where the job is up to. The email is the one that arrives; the tracker is the one you can open any time.
Both carry the same promise as the rest of the site: you see the price before you pay, you see the proof before it prints, and you can see where it is without ringing anybody. The whole sequence is written out step by step.
Why an order can arrive in more than one delivery
Said here rather than discovered at the door
Business cards are printed on a sheetfed press. Corflute is cut on a flatbed. A pull-up banner is a printed skin and a mechanism packed in a tube. They are made in different places on different machines, so an order containing more than one of them ships as more than one consignment. A box of cards and a stack of board do not travel together, and a courier would not take them as one item if they did.
The cart says how many deliveries to expect before you pay — it counts them from the same freight classes it charges you for, so the number cannot disagree with the price. Each consignment carries its own courier reference as it ships.
What this means in practice: flat print usually lands first, because it is quickest to make and easiest to send. Board, frames and banners follow. If one part arrives and another has not, nothing has gone missing — and if a delivery is genuinely late, the tracking link is the fastest way to see which one, without ringing us to find out.
We would rather say this on the way in than have you wonder on the way out. It is the same reason the prices say plainly that delivery is in them, rather than adding it at the last step.
See it on jobs that have actually run
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