Promotional products

It depends on the item, the print method and the quantity, so every job is quoted to your brief rather than from a price list. Tell us the item, roughly how many and when you need them, and you get a written price, GST included, within four business hours. More colours, more positions or a rush deadline move the number up; ordering well past the minimum moves it down.

Minimums usually sit between 25 and 100 depending on the item — caps and umbrellas start at 25, pens and lanyards at 100. The list above gives the typical minimum for each item. If you need fewer, ask anyway: sometimes there is a way, and sometimes a different item solves the same problem for the same money.

Two to three weeks from artwork approval is normal, because the goods are branded to order rather than picked off a shelf. Some stock lines move faster. If you have a hard date — a trade show, a conference, an opening — put it in your enquiry and we will tell you honestly whether it is achievable before you commit to anything.

Send vector artwork: AI, EPS, PDF or SVG. Pad printing and engraving reproduce shape rather than shading, so they generally want a single-colour version with clean outlines. If all you have is a PNG or a JPG, the free logo to vector tool will get you most of the way and our studio can finish it off.

Promotional products are sourced rather than printed by us, so there is no price list of ours to put behind a configurator. Printed work we produce ourselves, so we can price it to the cent and show you the figure as you choose. Promotional products are sourced, and the price moves with the item, the decoration method, the number of colours, the quantity and what is actually in stock this month. A configurator here would hand you a firm-looking number we might then have to walk back, which is worse than asking.

Australia-wide, with delivery in the confirmed quote; allow 1 to 2 working days longer outside NSW, QLD and VIC. Like stickers they ship as cartons rather than as rigid board or rolled banners, so they travel easily. Mixing items in one order is usually cheaper than ordering them separately — one artwork setup, one delivery.

Tell the desk as soon as it lands, with a photo of what you received. If the fault is in the making, it is remade under the reprints policy; if it is in the artwork, we say so straight rather than reprinting the same mistake. When your print arrives wrong walks through what to photograph and what to expect.

A merch pack is a set of branded items sent together, for example a tote bag, a drink bottle, a notebook and a pen, for staff onboarding, an event or a client gift. Tell us the items, how many packs and the date, and we quote the whole set, GST included, within four business hours.

Yes. Promotional products are quoted to your brief and delivered Australia-wide, so where you are does not change what we can do; tell us the delivery address and the date it has to be there by.